Good Experience Examples:
One thing that I use in my everyday life that I find super convenient is the water pitcher with a filter. I get sweet fresh every day with it — just get water from the tap and wait for a minute. And the best thing about it is that you do not have to wash it. When the filter gets dirty, you can just replace the old one with a new one.
The massage chair is one of the best inventions of the 21st century! As a human being who works a lot with digital devices, I constantly get bad back pain and neck pain. Last year, my aunt gave my family a massage chair as a gift and I just love it!
However, massage chairs can be pretty pricey sometimes. Interestingly, recently, as “sharing economy” becomes a popular thing. I was able to find shared massage chairs in shopping malls in China. You just have to scan a QR code and pay very little money use Alipay or Wechat pay, and you will be able to enjoy the chair for 15-20 minutes.
Frustrating Experience Example:
In the Albert, if you want to check your weekly schedule, often you will see a page like this.
It will only show the classes you have from 8am to 6pm. When I tried to change the time to 9pm because I have late classes, it showed me this.
And even if I changed the time to the format it requires, the system still didn’t work, which is really frustrating to me.
My experience talking to the bots:
This is actually my first time talking to bots to order things. The Domino pizza’s bot and the Hipmunk bot are actually doing very well, which is kind out of my expectation.
The Domino pizza’s bot is very good at “forcing” the consumer to follow its path. It leads the consumer clearly to fill out information that is needed in order to order a pizza. And all the instructions are quite clear to follow as well.
My experience with Hipmunk is also quite good. Similarly to Domino’s bot, it kind of like “forced” you to follow its logic while proving you useful information.
Compared to the Domino’s bot and Hipmunk’s, I am less favorite about the 1-800-flower.com’s bot. I guess the main reason for that is because it opens with a less intentional question “how can I help you?” Also, the whole interaction process is much slower than the other two.
In addition, I feel the flower’s bot is more like a human talking to you. Maybe that is because by naming the bot a different name each time and by phrasing the conversation in certain terms, the whole interaction is like connecting you to a personal banker.